System Release 2.3.0 – October 2025
October 7, 2025 On Wednesday 1st October, the UCP platform was updated with a major release introducing new functionality and addressing some bugs. This release included:
[Closed] Unable to view UCP via NRL (National Record Locator)
On August 20th 2024, users reported being unable to view UCP care plans via the NRL service – all other routes were unaffected. The underlying cause was an issue with the underlying auditing database, which was restored from backup on the same day and allowed users to view UCP via NRL. A root cause analysis […]
[Closed] Unable to ‘add new patient’ in UCP Training Portal
July 14, 2025 Users are currently unable to use the ‘add new patient’ functionality n the training portal, . We are currently investigating this issue. In the meantime, please use an existing patient persona until the issue is resolved. Issue Resolution Status: This issue has now been resolved.
[Closed] Postcode lookup on Patient Information form
June 4, 2025 We are aware that the postcode lookup on the Patient Information form, used to find addresses, is not returning results. We are working to resolve and aim to fix shortly. In the meantime you are able to manually enter patient’s addresses. Please accept our apologies for the inconvenience. Issue Resolution Status: This […]
Valida Package 1.1671 – May 2025
May 22, 2025 On Tuesday 13th May, an updated Valida package was made available and rolled out over the next week, which addressed a number of bugs. The release bug fixes included:
System Release 2.2.0.1 – May 2025
May 22, 2025 On Wednesday 21st May, the UCP platform with a point release addressing some bugs identified after the new template release in January 2025, and some improvements. The release included:
[Closed] TPP SystmOne access issue
Last updated 27th February 2025 Users on Tuesday 24th February were having trouble logging into Valida and received an ‘an error has occurred during login, please close and try again’ message. This was due to an expired certificate which has been renewed. Issue Resolution Status: This issue has now been resolved and awaiting confirmation from affected end […]
System Release 2.2 – January 2025
On Tuesday 21st January, the UCP platform was updated to support personalised care planning. Please see here for more information https://ucp.onelondon.online/expanding-the-universal-care-plan/
[Closed] TPP SystmOne access issue
Last updated 15th January 2025 SystmOne users are being asked to enable the Valida key in SystmOne following a recent Valida update. This is not expected behaviour. SystmOne will display a pop up like the below, which cannot be approved by the End User and if closed, will pop up again every minute or so. […]
[Closed] Unable to ‘add new patient’ in UCP Training Portal
In the training portal, some users are currently unable to use the ‘add new patient’ functionality. We are currently investigating this issue. In the meantime, please use an existing patient persona until the issue is resolved.