What is UCP?
Universal Care Plan for London
The Universal Care Plan (UCP) is a digital personalised care and support plan that enables every Londoner to share ‘what matters to them’ with all professionals involved in their care.
A UCP can be created following a conversation between a healthcare professional (such as a doctor or nurse) and the person they care for.
Throughout the conversation, the healthcare professional will listen, understand and make notes on:
What is important to the person in their day-to-day life
Their preferences or wishes about their care
What support they need and who is best placed to provide this
Information about others who may be involved in that person’s care, such as relatives
The UCP is then created following this conversation. As soon as information is saved on the plan, it is visible to all health and care services who use it. This includes the London Ambulance Service, 111 and Out of Hours GP services who may see the person in an emergency.
A UCP can be updated at any time when a person’s needs or preferences change.
The UCP is commissioned and hosted by the UCP Programme team within NHS South West London, on behalf of all London ICBs. The UCP is delivered in partnership with OneLondon; and Better who provide the digital system.
The Benefits of using the UCP
Click here to read the benefits of a UCP.
Click here for more information about personalised care and support planning from the NHS website.
The Technology
This UCP uses technology which enables information to be shared in real-time across various health care settings across the region. The solution provides interoperability with existing health and care IT systems. It utilises an open health data platform and low code tools, which provides the ability to rapidly build dynamic care planning applications. The platform is based on a central and open persistent data store and uses OpenEHR technology, which enables the system to be interoperable, federated, and enable systems and users to interact with citizen data.
The Universal Care Plan reduces duplication of data, improves accessibility and enables London to created shared care plans for a variety of clinical pathways, including end of life care, dementia, frailty, learning disabilities and autism, sickle cell disease and children with complex needs.