UCP support helpline for Valida Issues
We are aware of multiple issues affecting our end users’ access to the UCP from the Valida client, and as a priority, we are working with our colleagues at Better to improve the accessibility to the UCP via this route. We appreciate that access to the platform needs to be stable, and available consistently and […]
Urgent Care Plan Programme – September Newsletter
Key Points The UCP Helpdesk have provided support to 1,157 users and the number of new queries is decreasing. Users have fed back suggestions for improvement; however users reported that they like the flow and design of the UCP and would recommend it to a colleague. A number of improvements and fixes have been made […]
The Urgent Care Plan is live in London
Thank you Deploying a pan-London care planning application that integrates with multiple Electronic Patient Records has been a herculean task. It has taken thousands of people to make this happen. We would particularly like to thank: The data migration team that made sure that care plans were safely migrated The many IT teams that developed […]
London’s new Urgent Care Plan goes live
On behalf of the NHS in London, NHS South West London has worked in partnership with Better to deploy a shared care planning application. The Urgent Care Plan enables people living in London to have their care and support preferences shared digitally with health and care professionals across the capital. This will ensure that patients […]
Go-Live Details and Support
Key Points From 18:00 on 26 July 2022: the CMC application will switch to read-only access. Between 18:00 on 26 July 2022 and 09:00 on 27 July 2022: all CMC logins and in-context links will remain active. However, it will not be possible to create new CMC care plans or edit existing CMC care plans […]
Urgent Care Plan Newsletter – 15th July 2022
Urgent Care Plan Programme Newsletter – 15th July 2022 The Urgent Care Plan will enable every Londoner to have their care and support wishes digitally shared with healthcare professionals across the capital. The countdown is on to our UCP go-live 27th July 2022! Here is some key information in preparation for the switchover from the […]
Urgent Care Plan Programme June Newsletter
We are very pleased to announce that the new application will go live on the 27th of July 2022. to watch our introductory video online. What next? The current CMC care planning application will remain in use until the 27th July 2022. Users can continue to create and update care plans using their existing log-in credentials […]
UCP Programme Update – 10th June
The Urgent Care Plan will enable every Londoner to have their care and support wishes digitally shared with healthcare professionals across the capital. Go-live date of the Urgent Care Plan It’s been an incredibly busy week as the programme continues to test integrations, user testing and ensure necessary arrangements are in place in preparation to […]
May Newsletter
The Urgent Care Plan will enable every Londoner to have their care and support wishes digitally shared with healthcare professionals across the capital. UCP update and preview from Nick Tigere, Head of the Urgent Care Plan Programme A short update video from Nick presents a preview of what the Urgent Care Plan looks and feels […]
Update and Preview of the Urgent Care Plan
This short update video from Nick Tigere, Head of the Urgent Care Plan Programme presents a preview of what the Urgent Care Plan looks and feels like, explaining the design process for the Urgent Care Plan and the key functionalities.