April 30, 2026
Yesterday (29th April) the UCP system had unscheduled downtime lasting approximately 3 hours. Users were unable to access UCP over the NHS HSCN network.
The cause was due to network provider severing cables during a hardware move in their data centre.
Issue Resolution Status:
The network provider had to replace and repatch cabling. The UCP Programme Team and our system supplier will work with the network provider to identify lessons learnt as part of a Root Cause Analysis review.