Service Status Update – Last updated: 16 August 2022 – 10:15

Access Route Service Status
UCP Web Portal No issues reported.
Valida (EMIS and TPP SystmOne) We are aware of a HSCN issue which is affecting Bromley. We have a fix in place for CNWL Smartcard users. Any CNWL users experiencing an issue with Smartcard registration are asked to please submit a Contact form below for the fix to be applied.
Adastra No issues reported.
Cleric ePCR No issues reported.
London Care Record (HIE) PDF is displaying in all HIEs. In-context links are live in all London HIEs with the exception of St George's. Users who prefer to access via the UCP Web Portal can submit a user access request on the Access page.

Contact Us

We aim to respond to all queries within 3 working days.

If you are having trouble accessing the UCP, please speak to your IT service desk in the first instance who will be able to troubleshoot any local issues such as connectivity. 

Critical System Incidents

For critical system incidents, such as all users within your organisation cannot access care plans, please contact the UCP Critical Incidents helpline which is available 24 hours a day, 7 days a week.

Phone: 020 3880 0285 

Urgent Care Plan

NHS South West London
120 The Broadway
SW19 1RH

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