Contact Us

The UCP Support team is here to assist you from 9:00am – 5:00pm, Monday – Friday, excluding Bank Holidays.

Valida support Line: 020 3880 0285 

Please complete the form below. Our UCP Help desk team will then issue you with a ticket reference number and assist you with your query. You should receive an email with a ticket reference number by the end of the following working day. We aim to resolve queries within 3 working days.

If you have not received a ticket reference number by the end of the following working day, please re-submit the form below.

If you are having trouble accessing the UCP, please speak to your IT service desk in the first instance who will be able to troubleshoot any local issues such as connectivity. 

Please do not submit patient identifiable information on this form. Instead, please email  

UCP Support Line

For critical system incidents, such as all users within your organisation cannot access care plans, and for any Valida support requirements, please contact the UCP Support Line and the UCP Support team will be able to assist you.

This line is available for Valida support from 9 – 5pm Monday to Friday and for the reporting of Priority 1 System Incidents 24 hours 7 days per week. 

Phone: 020 3880 0285 

Urgent Care Plan

NHS South West London
120 The Broadway
SW19 1RH

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