On Wednesday 13th May between 7am and 7.45am the Universal Care Plan (UCP) platform will have scheduled maintenance to enable new functionality to allow patients to be able to create and edit Universal Care Plans via the NHS App. During this period users will not be able to access the UCP. Users will still be able to access a PDF copy of the most recent care plan via the London Care Record (HIE) and NCRS/NRL.
Contact us
Members of the public
You can contact the Universal Care Plan team by emailing ucp.programme@swlondon.nhs.uk.
Universal Care Plan System Support for health and care professionals
- Monday - Friday, 09:00 - 17:00 (excluding Bank Holidays)
- 0203 513 6464 - option 3 - this is for technical UCP system support only
- Email: ucp.helpdesk@swlondon.nhs.uk
If you are having trouble accessing the UCP, please speak to your IT service desk in the first instance who will be able to troubleshoot any local issues such as connectivity.
We cannot accept any patient identifiable information in this form. Please email ucp.helpdesk@swlondon.nhs.uk if you are a professional managing a patient-specific query.
Universal Care Plan
NHS South West London
120 The Broadway
London
SW19 1RH