For Professionals

Contact Us

The UCP Support team is here to assist you from 9:00am – 5:00pm, Monday – Friday, excluding Bank Holidays. Bank holiday support will be available to users reporting a Priority 1 or Priority 2 incident only. All other queries will be addressed on the next working day.

UCP Helpdesk Telephone: 020 3880 0285

UCP Web Portal link not working: you may not be connected to the secure Health and Social Care Network connection (HSCN) – please try this alternative link to access: UCP Web Portal – non HSCN link (this link requires a 2 factor authentication step).

Please complete the form below. Our UCP Help desk team will then issue you with a ticket reference number and assist you with your query. You should receive an email with a ticket reference number by the end of the following working day. We aim to resolve queries within 3 working days.

If you are having trouble accessing the UCP, please speak to your IT service desk in the first instance who will be able to troubleshoot any local issues such as connectivity. 

Please do not submit patient identifiable information on this form. For all patient enquiries, please email  

UCP Support Line

For critical system incidents, such as all users within your organisation cannot access care plans, and for any additional support requirements you can also contact the UCP Support Line and the UCP Support team will be able to assist you.

This line is available for user support from 9 – 5pm Monday to Friday and for the reporting of Priority 1 and Priority 2 System Incidents 24 hours 7 days per week. 

Phone: 020 3880 0285

Universal Care Plan

NHS South West London
120 The Broadway
SW19 1RH

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