Published: January 13, 2026
Last update: February 24, 2026

Users based at GP Practices are reporting that they are seeing no or few of their patients on the Worklists functionality available via the UCP Web Portal.  Non-GP Practice users appear to be unaffected

Issue Resolution Status:

After monitoring, the UCP system supplier identified that some users were timing out when using worklists. The dashboard server, which is a key component, was restarted on Thursday 22nd January and has resolved the timeouts, but did not resolve the underlying reported issue. 

Further investigation and evidence kindly provided by GP Practices has now helped us identify the root cause, and a fix is currently under test.  The UCP is aiming to release the fix as part of release 2.3.4 in early March.