Universal Care Plan Resources and Support
Valida Helpline
We have a dedicated Valida Support line for any users experiencing issues in accessing the UCP from the Valida client. You can contact our support team by calling 020 3880 0285, 9am – 5pm Monday to Friday or submitting a Contact Form.
Universal Care Plan Business Intelligence (BI) Dashboard
The UCP BI dashboard is now available. You can use the dashboard to access Universal Care Plan utilisation data. To access the dashboard you must:
Please note: Users will not be able to access the dashboard until the two steps above are complete.
Once you have submitted the access form using the link above, your request will be processed and you should receive a confirmation email within one working week. You can then view the Business Intelligence Dashboard here.
The Standard Operating Procedure for the UCP BI Dashboard can be found here.
