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Universal Care Plan Resources and Support

Valida Helpline

We have a dedicated Valida Support line for any users experiencing issues in accessing the UCP from the Valida client. You can contact our support team by calling 020 3880 0285, 9am – 5pm Monday to Friday or submitting a Contact Form.

Universal Care Plan Business Intelligence (BI) Dashboard

The UCP BI dashboard shows our Universal Care Plan utilisation data. To access the dashboard:

1. Request access using this form link (access requests should be processed within 1 working week). Please note: Users will not be able to access the dashboard until this step is complete.

2. Review the training guide here

Business Intelligence Dashboard can be accessed here.

The Standard Operating Procedure for the UCP BI Dashboard can be found here

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