May 8, 2026 Yesterday (7th May) the UCP system had downtime lasting approximately 2.5 hours.  Users were unable to access UCP over the NHS HSCN network. Whilst there was scheduled maintenance by HSCN network provider with limited downtime expected, the actual downtime was over 2 hours longer than largest estimate.

April 30, 2026 Yesterday (29th April) the UCP system had unscheduled downtime lasting approximately 3 hours.  Users were unable to access UCP over the NHS HSCN network. The cause was due to network provider severing cables during a hardware move in their data centre. Issue Resolution Status: The network provider

April 14, 2026 On Tuesday 14th April, the UCP platform was updated with a release to support UCP editable access for Londoners.  As part of this release. the option to save information as ‘in progress’ for six forms was and any information still saved as ‘in progress’ in these forms on this date was removed from the

On Tuesday 17th March, the UCP platform was updated with a release to implement the new version of the National Record Locator (NRL) interface (version 3.0), in line with the deprecation timelines NHSE of version 2.8 by the end of March 2026.

Published: January 13, 2026Last update: March 20, 2026 Users based at GP Practices are reporting that they are seeing no or few of their patients on the Worklists functionality available via the UCP Web Portal.  Non-GP Practice users appear to be unaffected Issue Resolution Status: The UCP released the fix

Last update: 19.02.26 There is an issue with the flagging of Universal Care Plans in the Valida client. Users may see the message “care plan information unavailable“ when trying to access a residents UCP from EMIS and SystmOne: Users should still be able to launch the UCP form Valida by

February 3, 2026 On Tuesday 3rd February, the UCP platform was updated with a release to make the new data fields introduced in release 2.2. available to patients viewing their care plan via the NHS App. This release included:

January 21, 2026 There are some minor issues known with the UCP training system which are not in the live clinical system. Issue resolution status: The UCP training system has not yet been updated to the latest tested and signed off versions of forms and components – the UCP training

January 13 2026 When users reset their password, the email to reset their password is not displaying their username, and screen to update their password is not rendering correctly i.e. not displaying minimum requirements, and showing some extra blue bars that look like buttons.  However, users can update and reset