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Universal Care Plan News – July 2023

We were delighted to celebrate the 1st Anniversary of the Universal Care Plan at our first Town Hall meeting: ‘The Journey of Personalised Care Planning’ in London at the end of July. We were joined by over 60 stakeholders who heard keynote speeches from London Ambulance Service and the Palliative Care Team at UCLH. At the end of the morning, stakeholders joined us for a ‘Conversation Café’, where they were invited to tell us how the programme could support them further, to enable and enhance their own professional, digital personalised care planning journey.

Do your patients know what is documented in their Universal Care Plans?  Work is progressing at pace to enable patients to view their UCPs via the NHS App before the end of this year. This will increase visibility of patients wishes and preferences and improve transparency between clinicians, patients and carers. It is best practice to create a UCP after having a personalised care discussion with patients and no-one should be surprised by what is documented in their plans.  In preparation for Londoners to access their personalised care and support plans, please ensure clinical recommendations, patient wishes and preferences are accurate and current and that all parties involved are aware of what is written in the UCP.

Single Sign On access to the UCP 

Single Sign On (SSO) access to the UCP has now been enabled for organisations using EMIS, who have multiple CDB numbers. If you are an organisation who meets this criteria and would like to have single sign on access enabled for your organisation, using the Valida client, please get in contact with the UCP helpdesk. UCP care plan history updates are also now enabled for Multiple EMIS CDB organisations.

New Use Case Design Update 

Work to evolve the UCP into new use cases is full steam ahead. As part of the project, the UCP team have been undertaking training which will enable them to update and edit the UCP care plan template, meaning that it will be easier to make changes based on our user needs, in the future. So far, the team are in the process of creating a prototype which will include the existing End of Life Care use case, Dementia, Frailty, Learning Disabilities & Autism and Sickle Cell Disease. The care plan incorporates the PRSB’s Personalised Care and Support Plan standard, supporting healthcare professionals to focus on ‘What Matters To Me’ as a person receiving care.

The second cycle of design has also kicked off, which involves colleagues from Renal, Respiratory, Diabetes, Neurology and Stroke who are currently engaging with their users and people with lived experience to understand what they need from a personalised care plan. The output from this will be built into the prototype developed for the first design cycle, to create a personalised care plan for people living with any of these health needs.

The UCP will be providing communication materials and demonstrations of the next iteration, which can be tailored locally.

And finally… Your mission, should you choose to accept it…  

On John F Kennedy’s first visit to NASA, apparently he came across a janitor carrying a broom.  And when he asked the janitor what he was doing, the janitor’s response was “I’m helping to put a man on the moon”.​

How will you enable your peers and your organisation to engage with personalised care and support planning, so that everyone is onboard​? And how can the UCP help you to do this?

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