Current issue affecting Valida users
We are aware of an issue that affects professionals accessing the UCP from Valida. You may see the message “care plan information unavailable“. You should still be able to launch the UCP form Valida by clicking on Universal Care Plan. If the UCP does not launch, you can use our Web Portal access route until the issue is resolved. We are working on this as a priority.
Contact us
Members of the public
You can contact the Universal Care Plan team by emailing ucp.programme@swlondon.nhs.uk.
Universal Care Plan System Support for health and care professionals
- Monday - Friday, 09:00 - 17:00 (excluding Bank Holidays)
- 0203 513 6464 - option 3 - this is for technical UCP system support only
- Email: ucp.helpdesk@swlondon.nhs.uk
If you are having trouble accessing the UCP, please speak to your IT service desk in the first instance who will be able to troubleshoot any local issues such as connectivity.
We cannot accept any patient identifiable information in this form. Please email ucp.helpdesk@swlondon.nhs.uk if you are a professional managing a patient-specific query.
Contact Us Form
Universal Care Plan
NHS South West London
120 The Broadway
London
SW19 1RH