January 13, 2025

Since go live of the new GP Connect integration, users have reported that for some patients, they often see an error message in UCP (“Unable to retrieve patient’s record from the GP System due to an error”) when trying to retrieve the medications and allergies from the patient’s GP System. Investigations and monitoring indicate that the majority of these are caused by a timeout from EMIS.

SystmOne look ups seem to be unaffected. If you do get an GP Connect error – try reloading the care plan, and if it persists – please look for medications and allergies at alternative sources (e.g. GP Record, NCRS or London Care Record). If you see “User organisation has not been onboarded to view GP Connect Data”, then your organisations need to follow the instructions as per https://ucp.onelondon.online/gp-connect-access/

Issue Resolution Status:

The national NHSE GP Connect team have confirmed they are aware some organisations have reported similar responses from EMIS. The UCP Programme team has documented and provided evidence to the National Service Desk who has raised the issue with Optum (EMIS system supplier). The UCP Programme team is following up and is awaiting outcomes of investigations and resolution timescales from Optum and the National teams.