Universal Care Plan System Updates
Information about updates to the Universal Care Plan system such as bug fixes, improvements and changes to functionalities.
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System Release 2.3.3 – March 2026
On Tuesday 17th March, the UCP platform was updated with a release to implement the new version of the National Record Locator (NRL) interface (version 3.0), in line with the deprecation timelines NHSE of version 2.8 by the end of March 2026.
[Closed] Worklists for GP Practices not showing practices
Published: January 13, 2026Last update: March 20, 2026 Users based at GP Practices are reporting that they are seeing no or few of their patients on the Worklists functionality available via the UCP Web Portal. Non-GP Practice users appear to be unaffected Issue Resolution Status: The UCP released the fix
[Open] GP Connect error for some patients – timeout
Published: November 21, 2025 Last update: February 17, 2025 Since go live of the new GP Connect integration, users have reported that for some patients, they often see an error message in UCP (“Unable to retrieve patient’s record from the GP System due to an error”) when trying to retrieve
[Closed] Issue with UCP flagging in Valida
Last update: 19.02.26 There is an issue with the flagging of Universal Care Plans in the Valida client. Users may see the message “care plan information unavailable“ when trying to access a residents UCP from EMIS and SystmOne: Users should still be able to launch the UCP form Valida by
System Release 2.3.2 – February 2026
February 3, 2026 On Tuesday 3rd February, the UCP platform was updated with a release to make the new data fields introduced in release 2.2. available to patients viewing their care plan via the NHS App. This release included:
[Open] Known issue with UCP Training System
January 21, 2026 There are some minor issues known with the UCP training system which are not in the live clinical system. Issue resolution status: The UCP training system has not yet been updated to the latest tested and signed off versions of forms and components – the UCP training
[Closed] Password update screen and email issue
January 13 2026 When users reset their password, the email to reset their password is not displaying their username, and screen to update their password is not rendering correctly i.e. not displaying minimum requirements, and showing some extra blue bars that look like buttons. However, users can update and reset
System Release 2.3.1.1 – January 2026
January 13 2026 On Tuesday 13th January, the UCP platform was updated to align dependency versions across the PDS Plugin, Integration Server, ODS Importer, GP Connect, NRL plugin and NEMS plugin components. This was a proactive change to prevent potential failure of the PDS Plugin.
System Release 2.3.1 – December 2025
December 5, 2025 On Thursday 4th December, the UCP platform was updated with a minor release introducing revised components, some minor changes and addressing some minor bugs. This release included:
[Closed] User missing required permissions error
December 17, 2025 Some users are reporting seeing an ‘User is missing a required permissions’ error when loading the UCP for patients without a care plan. This only occurs when launching the UCP from certain systems, and only if there is no care plan for the patient. The London Care