For Professionals
Published: January 13, 2026Last update: March 20, 2026 Users based at GP Practices are reporting that they are seeing no or few of their patients on the Worklists functionality available via the UCP Web Portal. Non-GP Practice users appear to be unaffected Issue Resolution Status: The UCP released the fix to our live environment on […]
[Closed] Worklists for GP Practices not showing practices Read More »
Published: November 21, 2025 Last update: February 17, 2025 Since go live of the new GP Connect integration, users have reported that for some patients, they often see an error message in UCP (“Unable to retrieve patient’s record from the GP System due to an error”) when trying to retrieve the medications and allergies from
[Open] GP Connect error for some patients – timeout Read More »
January 21, 2026 There are some minor issues known with the UCP training system which are not in the live clinical system. Issue resolution status: The UCP training system has not yet been updated to the latest tested and signed off versions of forms and components – the UCP training system is currently displaying the
[Open] Known issue with UCP Training System Read More »
2025 was a significant year for the Universal Care Plan, including the major milestone of expanding the UCP use cases. As we move into 2026, we’re excited to build on the strong progress across health, social care and the voluntary sector to continue supporting systems to deliver more coordinated, compassionate care. Greenwich Complex Case Management Team:
Universal Care Plan News – January 2026 Read More »
January 13 2026 When users reset their password, the email to reset their password is not displaying their username, and screen to update their password is not rendering correctly i.e. not displaying minimum requirements, and showing some extra blue bars that look like buttons. However, users can update and reset their password. Issue Resolution Status:
[Closed] Password update screen and email issue Read More »
January 13 2026 On Tuesday 13th January, the UCP platform was updated to align dependency versions across the PDS Plugin, Integration Server, ODS Importer, GP Connect, NRL plugin and NEMS plugin components. This was a proactive change to prevent potential failure of the PDS Plugin.
System Release 2.3.1.1 – January 2026 Read More »
December 5, 2025 On Thursday 4th December, the UCP platform was updated with a minor release introducing revised components, some minor changes and addressing some minor bugs. This release included:
System Release 2.3.1 – December 2025 Read More »
Looking Back: A Year of Growth & Connection for the Universal Care Plan As 2025 comes to an end, it’s a good moment to reflect on how far the UCP has come and how much closer we are to delivering truly joined-up, personalised care across London. This year began with a major milestone: the expansion
Universal Care Plan News – December 2025 Read More »
December 17, 2025 Some users are reporting seeing an ‘User is missing a required permissions’ error when loading the UCP for patients without a care plan. This only occurs when launching the UCP from certain systems, and only if there is no care plan for the patient. The London Care Record, EMIS/TPP via Valida and
[Closed] User missing required permissions error Read More »
GP Connect Feedback Last month, the UCP went live with a GP Connect (Access: Structured Record) integration. This enables organisations with access to GP Connect to view medication and allergy information recorded in the patient’s GP record when in the UCP, helping reduce discrepancies and the administrative burden. We’d love to hear your feedback on this integration and how
Universal Care Plan News – November 2025 Read More »