Learn
Welcome to the Universal Care Plan (UCP) learn page. The UCP provides training resources that have been designed to provide just enough information, just when you need it.
Resources are designed to be easy to use and can be adapted locally for formalised training, peer to peer learning or self-guided study. All resources provided are also available on the NHS Learning Hub.
How much time do you have?
Got 5 minutes?
These resources are designed to provide a quick, overview of the Universal Care Plan that you can digest in 5 minutes.
Ageing well promotional video
This is a short video explaining how the UCP supports people to age well.
Personalised care promotional video
This is a short video explaining how the UCP supports personalised care.
Carer contingency plan video
This video explaining how the UCP supports unpaid carers.
The UCP in care homes video
This video features care home staff, the London Ambulance Service, a care home matron and GP sharing their experiences of using the UCP to support care home residents.
One Care Plan, Different Voices video
This video features clinicians and members of our People with Lived Experience group who share why UCPs are important and what information they think should be included in a well completed UCP.
Quick reference guide
This guide provides an overview of how to create a UCP, each section of the UCP and the type of information that can be recorded within them.
Sickle cell emergency poster
A one-page poster for emergency department staff.
Patient leaflet
Care home posters
Posters care homes can print and display to raise awareness that they use the UCP.
Care home benefits documents
Time for lunch?
These resources are designed to explain the Universal Care Plan system and show you digestible information within 30 minutes.
Here you will find our system training video, worklists user guide, UCP training portal & our Care Home testimonials.
System training video
This video shows how to use the UCP system including how to find and start a care plan, form content and additional platform features.
Worklists guide
A guide explaining how the worklists functionality in the UCP web portal can be used to view, sort and manage patients.
Training portal
The training portal mirrors the live system but is not connected to any real care plans or user data. It allows you to create fictional care plans for practice or training purposes.
If you want to create a new UCP, the steps to create a test patient in the environment are available here.
Care home testimonials
Protected learning
These resources enable you to have a deep dive into the Universal Care Plan.
Here you will find our Communications toolkit, Training portal, Fictional personas with example UCPs, Onboarding guidance documents, links to the UCP resources on the NHS Learning Hub, Advance care planning resources and our Template expansion webinar.
Communications Toolkit
The communication toolkit helps roll out use of the UCP across London. It is primarily for communications professionals and health and care staff responsible for supporting use of the UCP.
For teams working with older people, the Ageing Well Clinical Network has developed a tailored version of the toolkit. You can download it here.
Training portal
The training portal mirrors the live system but is not connected to any real care plans or user data. It allows you to create fictional care plans for practice or training purposes.
If you want to create a new UCP, the steps to create a test patient in the environment are available here.
Fictional personas
These fictional patients can be viewed in the UCP training portal (link above).
- Leslie UCP Patient Persona – Autism
- Amelia UCP Patient Persona – General
- Alison UCP Patient Persona – Learning disability
- Oliver UCP Patient Persona – Baby with complex and end of life needs
- Barbara UCP Patient Persona – Dementia
- Elizabeth UCP Patient Persona – End of life care
- Frank UCP Patient Persona – Frailty
- Harold UCP Patient Person – Care home
- Lucy UCP Patient Persona – Young person with complex needs
- Anne UCP Patient Persona – Sickle cell
Onboarding guidance documents
NHS Learning Hub
You can view all of the resources on the learn page on the NHS Learning Hub.
Advance Care Planning Resources for Patients
Our UCP champions have recommended the following resources for health and social care professionals to share with patients as general advance care planning information before discussions about creating their UCP.
You can find UCP specific patient leaflets on our For Londoners and Easy Read For Londoners page.